⚡ Quick Fixes (Try These First)
1. Check Your Internet Connection
Ensure you have a stable internet connection. Exodus requires connectivity to sync with blockchain networks. Try switching between WiFi and mobile data to identify connection issues.
2. Restart the Application
Close Exodus completely and reopen it. On desktop, quit the application entirely. On mobile, force-close the app from your recent apps menu and restart it.
3. Verify Password Accuracy
Double-check your password for typos. Ensure Caps Lock is off and try typing your password in a text editor first to verify it's correct before entering it into Exodus.
4. Update Exodus Wallet
Ensure you're running the latest version of Exodus. Outdated versions may have compatibility issues or security vulnerabilities that prevent proper login.
🔧 Detailed Troubleshooting Guide
Password-Related Issues
Forgotten Password Recovery
If you've forgotten your password, you'll need your 12-word recovery phrase to restore access. Exodus cannot reset your password without this phrase, as wallets are designed to be decentralized and secure.
- Open Exodus and click "Restore from backup"
- Enter your 12-word recovery phrase in the correct order
- Create a new, strong password
- Confirm the password and complete the restoration process
Password Not Working
If you're certain about your password but it's not working, try typing it in a text editor first to ensure there are no hidden characters or autocorrect issues. Check for keyboard layout changes or sticky keys that might affect input.
Synchronization Problems
Sync issues can prevent proper wallet access and may display outdated balances. These problems often stem from network connectivity or server-side issues.
- Check your firewall settings to ensure Exodus isn't blocked
- Temporarily disable VPN or proxy services
- Try connecting from a different network
- Clear the application cache and restart
- Check Exodus status page for known server issues
Application Crashes
If Exodus crashes during login or fails to start properly, this usually indicates a software conflict or corrupted installation.
Uninstall and reinstall Exodus, then restore from your backup phrase. This resolves most software corruption issues.
Clear app data, restart your device, and restore the wallet. Ensure you have sufficient storage space available.
🛡️ Prevention Tips
Security Best Practices
- • Store your recovery phrase securely offline
- • Use a strong, unique password for your wallet
- • Enable two-factor authentication when available
- • Keep your wallet software updated
Regular Maintenance
- • Regularly backup your wallet
- • Test your recovery phrase periodically
- • Monitor for software updates
- • Use reputable antivirus software
Still Need Help?
If these solutions don't resolve your login issues, don't hesitate to contact Exodus support or consult their official documentation for additional assistance.